TL;DR: Today weâre releasing a new episode of our podcast AI & I. Dan Shipper sits down with Henrik Werdelin, the founding partner at the startup studio Prehype, and cofounder of Audos, a platform where you can build your own AI startup. Watch on X or YouTube, or listen on Spotify or Apple Podcasts. Hereâs a link to the episode transcript.
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Henrik Werdelin wants to launch 1 million businesses that make $1 million each.
As the founding partner of Prehypeâthe startup studio behind companies like Barkbox and Ro Healthâheâs spent the last decade helping founders turn ideas into successful, venture-backed companies. Now, heâs taking everything heâs learned and building it into Audos, a platform that helps everyday entrepreneurs use AI agents to brainstorm ideas, finance and market their products, and find niche audiences. He also recently co-authored a book, Me, My Customer, and AI, about the new shades of entrepreneurship that AI is creating.
After years of building companies and helping others do the same, Werdelin has developed a sharp eye for what really makes a startup work. In this episode of AI & I, Dan Shipper and Werdelin talk about what separates successful AI businesses from the rest. (We had Werdelinâs cofounder at Audos, Nicholas Thorne, on the podcast back in March of 2024.)
Here is a link to the episode transcript.
You can check out their full conversation here:
Here are some of the themes they touch on:
Build for someone specific
Werdelin is tired of people asking him why âCatboxâ doesnât exist, and no, it isnât because he has a bone to pick with felines. Barkbox has always defined itself by âwho they serveââdogs and people who love themâand not âwhat they didââsell subscriptions. â[S]o our next big business was a [first-class] airline for dogs,â he says, ânot another stuff-in-a-box business;â and indeed, that airline, Bark Air, isnât just âdog-friendly,â itâs built for dogs, with comfortable travel quarters, a personal concierge, and a set of FAQs literally addressed to your dog.
According to Werdelin, founders must start by asking themselves who they want to serve for the next 10 years, not by chasing the biggest market or the hottest technology. This is reflected in other Prehype-companies like Ro Health, which started from a specific kind of person with specific needsâmen dealing with sensitive health issues like hair loss and erectile dysfunction.
Know your customer better than their bank
When you invest in truly knowing your customer, you build what Werdelin calls ârelationship capita.lâ Itâs the advantage you get from having a deep understanding of customersâ needs, aspirations, and values. He thinks of relationship capital as having three areas:
- Depth: âHow much does a customer feel seen by you?â You can measure this in the small, human gesturesâhow you respond to their social media posts about your company, and how quickly you do it.
- Density: âHow much do they feel that you belong in the community that you serve?â Think of how Patagonia employees are known to be outdoor enthusiasts, or how Pelotonâs team includes the same fitness-obsessed people they design for.
- Durability: âAre you allowed to offer more than the initial thing that you offered?â As Werdelin puts it, âYou can imagine what a Nike hotel would look like, but itâs very difficult to compute what a Hilton shoe would be.â Heâs alluding to the idea that some brands earn the right to evolveâwhen customers trust what you stand for, theyâll follow you into new product categories. In the age of AI, he says companies will have an advantage if they âhave very clear permission, authenticity, [and] authority to serve their customers in different ways.â
Know yourself as well as you know your customers
For Dan, building a business with staying power has gone beyond knowing his customer to knowing himself: It took him years to admit that he wanted to be a writer, a desire that once felt at odds with his identity as a founder. Over time, he learned to design his days around both sides of himself: the part that writes and reflects, and the part that loves business and technology. That clarity of identity made Every itself more durable.
Werdelin calls this âcustomer-founder fitâ: the alignment between who you are and who you serve. Without it, you lack the authenticity and authority to build something that your customers would buy.
In his book, Werdelin offers a framework for finding itâthe five Ps: powers, passions, possessions, positions, and potentials. Each is a way of asking where your innate strengths lie and how you can build from them. âEvery time that I try to build something to make it successful, I end up not building something great,â he says, âand every time I basically go for, âI want to build cool shit with people I like,â then I end up doing something that seems to resonate with people.â
A generation of agentic startups is taking shape
Werdelin believes weâre still in the earliest days of figuring out what âagentic businessesââcompanies built around AI agentsâwill actually look like. He compares it to the early 2000s when he was building an internet video startup before YouTube came around. Back then no one knew how to answer simple questions like: Should videos autoplay when you open a link, or require a click? Should the next one start automatically? As he builds Audos, Werdelin is realizing that many of these basic features simply donât exist yet for generative AI.
But even amid all this uncertainty, one pattern is becoming more and more clear to Werdelin:
Startups are creating a constellation of agents, each solving a different problem for the same customer; echoing Danâs idea about how our role will shift to being managers of AI agents.
What do you use AI for? Have you found any interesting or surprising use cases? We want to hear from youâand we might even interview you.
Hereâs a link to the episode transcript.
Timestamps
- Introduction: 00:01:33
- Dan and Henrik on the new breed of entrepreneurship that AI makes possible: 00:02:50
- Why Henrik believes the future belongs to 1 million million-dollar companies: 00:11:08
- How to build ârelationship capitalâ with your customers: 00:16:14
- Why âcustomer-founder fitâ shapes lasting companies: 00:21:35
- Everything Henrik learned about himself from a decade of building companies: 00:23:01
- How Henrik finds focus and meaning in the daily chaos: 00:31:44
- How Henrik is parenting two kids in the age of AI: 00:34:17
- The way AI can fix what social media broke: 00:50:33
- What happens when AI agents become part of how we tell stories: 00:56:59
You can check out the episode on X, Spotify, Apple Podcasts, or YouTube. Links are below:
- Watch on X
- Watch on YouTube
- Listen on Spotify (make sure to follow to help us rank!)
- Listen on Apple Podcasts
Miss an episode? Catch up on Danâs recent conversations with founding executive editor of Wired Kevin Kelly, star podcaster Dwarkesh Patel, LinkedIn cofounder Reid Hoffman, ChatPRD founder Claire Vo, economist Tyler Cowen, writer and entrepreneur David Perell, founder and newsletter operator Ben Tossell, and others, and learn how they use AI to think, create, and relate.
If youâre enjoying the podcast, here are a few things I recommend:
- Subscribe to Every
- Follow Dan on X
- Subscribe to Everyâs YouTube channel
Rhea Purohit is a contributing writer for Every focused on research-driven storytelling in tech. You can follow her on X at @RheaPurohit1 and on LinkedIn, and Every on X at @every and on LinkedIn.
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